Recent News
Christmas Holidays 2024
Our offices will be closed for the Christmas holidays from 12pm, Friday 20th December, and will re-open Monday, 6th January.
We monitor all services 24/7/365, and customers can be assured that any network outage or issue will be responded to no differently than during normal office hours. Customers with an extended support agreement can contact our engineers at any time either by email, or using the provided emergency contact details.
We hope all our customers have a good Christmas.
2023 Bank Holidays
Our offices will be closed on the bank holidays listed below. Engineers will continue to support our network 24x7 and can be contacted either at support@userve.net, or by telephone for data centre customers with premium support.
| Date | Holiday |
|---|---|
| Fri, 7th Apr | Good Friday |
| Mon, 10th Apr | Easter Monday |
| Mon, 1st May | Early May Bank Holiday |
| Mon, 8th May | King Charles III Coronation |
| Mon, 29th May | Spring Bank Holiday |
| Mon, 28th Aug | Summer Bank Holiday |
Please note that this list does not include our Christmas closure period, which will be set closer to the end of the year.
April 2023 Price Increases
Please note our prices will increase by 8% from the 1st April 2023, due to increased costs in the market.
We hoped to avoid increases this year, but unfortunately have seen our costs rise anywhere from 10-20% across the board, affecting everything from our core network services to utilities and insurances.
We have done our best to keep the increase as low as possible, and below the figure used by many other businesses in both the communications industry, and overall marketplace.
Christmas Holidays 2022
Our offices will be closed for the Christmas holidays from 1pm, Thursday 22nd December, and will re-open Tuesday, 3th January.
We monitor all services 24/7/365, and customers can be assured that any network outage or issue will be responded to no differently than during normal office hours. Customers with an extended support agreement can contact our engineers at any time either by email, or using the provided emergency contact details.
We hope all our customers have a good Christmas.
uConnect Planned Maintenance - HMX
Please note that the Hodnet transmitter on our uConnect network will be offline on Thursday, 1st Decemeber, as Central Networks have informed us of an extended power outage while they work on power lines.
We apologise for any inconvenience this may cause to the customers served by this transmitter.
HRH Queen Elizabeth's Funeral
Our offices will be closed, Monday 19th September for the Queen's funeral bank holiday.
Engineers will continue to monitor all core infratructure and uConnect links 24/7. To report any issues, either email support@userve.net if Internet access is available, or phone us and leave a voice message.
Jubilee Bank Holiday June 2022
Please note that our offices will close at 4pm on Wednesday, 1st June for the Queen's Jubilee Bank Holiday, and will re-open Monday, 6th June.
Our engineers will continue to monitor all core infratructure and uConnect links 24/7. To report any issues, either email support@userve.net if Internet access is available, or phone us and leave a voice message.
April 2022 Price Increase
Please note that our basic pricing will increase by the consumer price index + 3.5% (totalling 8.9%) from the 1st April 2022. This is in line with other businesses in the industry and is our first price increase in 9 years.
Unfortunately with rising wholesale and utility costs we are simply unable to maintain our existing prices.
Christmas Holidays 2021
Our offices will be closed for the Christmas holidays from 1pm, Thursday 23rd December, and will re-open Tuesday, 4th January.
We monitor all services 24/7/365, and customers can be assured that any network outage or issue will be responded to no differently than during normal office hours. Customers with an extended support agreement can contact our engineers at any time either by email, or using the provided emergency contact details.
We hope all our customers have a good Christmas.
Wrekin Transmitter Outage
We are aware of a current tower outage of one of our transmitters on The Wrekin. This has affected customers north of The Wrekin, as well as customers on our Flashbrook site.
Engineers are currently investigating the issue, although replacement equipment may be required.
Please follow our service site at userve.freshstatus.io for further updates.
Christmas Holidays 2020
Our offices will be closed for the Christmas holidays from 1pm, Wednesday 23th December, till 9am, Monday 4th January 2021.
We monitor all services 24/7/365, and customers can be assured that any network outage or issue will be responded to no differently than during normal office hours. Customers with an extended support agreement can contact our engineers at any time either by email, or using the provided emergency contact details.
We hope all our customers have a good Christmas.
Wrekin Capacity Upgrades
We have recently completed capacity and performance upgrades on our transmitter site at The Wrekin, Telford. This should provide an improvement in signal quality for existing customers, but also will allow us to provide service to more properties.
If you made a previous enquiry and were waiting for capacity upgrades, please contact us for more information. If you are interested in our service and have not already made an enquiry, please fill in our wireless enquiry form to allow us to check line of sight to your property.
April Bank Holidays
Please note that our offices will be closed on the upcoming national holidays, as listed below. Premium or Datacentre hosting customers can still access support 24/7 by emailing support, raising a ticket, or phoning our main office number and entering their support pin.
- Friday, 19th April
- Monday, 22nd April
New Website Launched
Our new website aims to provide better support for the growing use of mobile devices, and to make it easier for new, or existing customers, to discover the services we provide. In many cases we have found that even some long standing customers are not aware of our full range of abilities, which cover everything from network cabling and on-site computer support, to a complete range of Internet services, including:
- Wireless and traditional broadband
- Installation of network and structured cabling
- Provision and support of on-site desktop and server systems
- Domain registration and management
- Email and website hosting, especially those with bespoke requirements
- Dedicated server hosting and rackspace in our custom built Telford Data Center
- Cloud services including online backup, Office 365
- Hosted VoIP phone systems
New Staff Member - Billie
Billie the Cocker Jack has become a regular fixture in the Userve offices. She doesn't really get much work done, but does try her best to keep everyone happy and enjoying their work.
She can usually be found rummaging around for something to chew on, chasing a ball around, or giving people puppy eyes in the kitchen while eating lunch.
Hosted Phone Systems (VoIP)
We have partnered with enterprise telephony provider VoIP Unlimited to offer high quality hosted telephone systems. This hosted service takes minutes to set up and not only provides all the benefits listed below, but also includes a local phone number for each handset.
- Ability to transfer calls between phones in the same organisation
- On hold music
- Customisable voice menus
- Time of day routing
- Conference rooms
- DDI phoner number for each handset